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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Anna Renae

October 31, 2024

5  out of  5
rating by Anna Renae
"We had a great experience working with Sarah Spears on getting life insurance! She got us great rates and made the whole process quick and easy! We are definitely happy customers!"
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Dave Hullett

October 24, 2024

5  out of  5
rating by Dave Hullett
"This State Farm Agency is so easy to deal with. Just added a car to our policy and the Customer Service Rep, Parwinder Thind, made it so quick, simple and complete!"
We responded:
"Dave, thank you for your fantastic review! I'm happy to hear that Parwinder made the process of adding a car to your policy quick and simple. Our team strives to provide efficient and complete service, and it's great to know we met your expectations. If you need any further assistance, don't hesitate to reach out. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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jackson neal

October 18, 2024

5  out of  5
rating by jackson neal
"The communication is fantastic! Sarah has been very helpful and has informed me every step of the way."
We responded:
"Jackson, thank you for your wonderful review! I'm glad to hear that Sarah has been so helpful and kept you informed throughout the process. We strive to provide excellent communication and support to all our customers. If you need any further assistance, please don't hesitate to reach out. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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JINX

October 16, 2024

5  out of  5
rating by JINX
"Tonya was great & took care of everything. as it turns out my daughter has the same 1st & middle names!"
We responded:
"Tonya is indeed wonderful, and we're glad she could assist you so effectively! What a fun coincidence about your daughter's name! If you need anything else, feel free to reach out. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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Matthew Clements

October 3, 2024

5  out of  5
rating by Matthew Clements
"The customer service is great. I worked with Sarah and nothing but good things to say!"
We responded:
"Matthew, thank you for the wonderful review! I'm glad to hear that Sarah provided you with excellent customer service. We appreciate your feedback and look forward to assisting you with any future needs. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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Bobbie hull

October 3, 2024

5  out of  5
rating by Bobbie hull
"The staff is very helpful, and nice. They help me with all my insurance needs."
We responded:
"Thank you, Bobbie! I'm happy to know our staff could assist you with all your insurance needs. We always aim to be helpful and friendly. If you have any further questions or need assistance in the future, feel free to reach out. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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Terry Deamron

October 1, 2024

5  out of  5
rating by Terry Deamron
"MY wife Diana and I recently moved to Franklin. When we walked into the office, the very first person we met was Brooke Shepherd. Brooke was on a conf call but she immeadiately stopped her call to help us. Brooke took a lot of her time and effort to help us get our renter's ins policy to meet the desired requirements of our new apt complex. As we then wanted to review our car ins policy for updated covage, Brooke offered her schedule to ensure she was available for OUR schedule when WE wanted to meet with her. When we arrived, Brooke had already taken the time and effort to print out not only our current auto ins coverage, but a possible new auto coverage option even before we arrived to meet with her. WOW what a great advance prep. Brooke explained the new coverage update taking all the time we needed to answer any and all questions we had. We NEVER felt rushed or that Brooke Shepherd didn't have our best intrest at heart. Brooke Shepard is not only a credit to State Farm and Matt Kwiatkowski but she REALLY CARES. The term Customer Service seems somewhat forgotten today. However, Brooke Shepherd is the PERFECT EXAMPLE OF CUSTOMER SERVICE. VERY HIGHLY RECOMMEND BROOKE SHEPHERD as your State Farm Customer Service Rep. Brooke Shepherd WILL ABSOLUTLEY TAKE GREAT CARE OF YOU... Diana and Terry Deamron"
We responded:
"Wow, thank you, Diana and Terry, for sharing such a thoughtful review. I’m so pleased to hear how Brooke made your transition to Franklin easier by going out of her way to stop what she was doing and immediately help you. The fact that she took the time to prepare everything in advance and worked around your schedule shows just how much she truly cares about her customers. Your experience highlights exactly what we aim for, making sure each person feels valued and heard. Brooke’s dedication and personal touch really shine through, and we’re lucky to have her on our team. I’m so glad she left such a positive impression, and I appreciate your glowing recommendation! If there is anything else that you need, please know that we are always here for you. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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Mario Das

September 25, 2024

1  out of  5
rating by Mario Das
"9/19 - Absolute joke in handling claims. I was assigned Carnetta Clark as my claim handler and she avoided my calls/ texts and voicemails for a month before she was forced to reach out after I spoke to a supervisor. One month after submitting all my bills and bank statements she asks for a bills invoice, if she was more responsive earlier on it would have been easier for me to get the invoice. Also, spent 250$ on a hotel room after asking them if it was okay. Now they say they will pay only 90$ for the hotel room because that is what they consider a ‘reasonable rate’. If they told me about their ‘reasonable rate’ when I was booking the hotel, I would have looked for a cheaper one and not the one most convenient for me. 9/25 - Full credit has to go to Tonya Hudak for helping me resolve this issue with the claims department. She was persistent in following up with them to close the claim and get me the money I spent. I am very happy with how it turned out at the end all thanks to Tonya. As explained by Matt, the claims department is not in their control and I understand that, very happy with the office and will continue to be their customer."
We responded:
"Mario, I’d love for you to share your feedback on our office. I understand your claims experience has been challenging, and while we’ll do everything we can to assist, the final decisions on claims are made by our corporate team. We're committed to supporting you in any way we can throughout this process. Thank you!"
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David

September 20, 2024

5  out of  5
rating by David
"I enjoyed talking with Sarah earlier today. I appreciate how she kept me updated with everything. Great experience"
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Ashley Wyatt

September 19, 2024

5  out of  5
rating by Ashley Wyatt
"Tonya Hudak was such a delight to talk to she was very knowledgeable about all my insurance needs and really made me understand the importance of having insurance on my family and I including our assets."
We responded:
"Ashley, thank you for your wonderful review! I'm happy to know that Tonya was able to provide you with the knowledge and understanding you needed regarding your insurance needs. It's great to have her as part of our team, ensuring our clients feel informed and secure. If you have any further questions or need assistance in the future, our office is here to help! - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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Brenda Mendenhall

September 18, 2024

5  out of  5
rating by Brenda Mendenhall
"I am writing to let you know how special Parwinder is as an employee. Her kindness, understanding, patience is an asset to your company.Please give her Special Recognition for being such a Blessing to me. She turned around for better. God Bless Brenda"
We responded:
"Brenda, thank you for your wonderful review! I'm so happy to hear about your positive experience with Parwinder. Her kindness, understanding, and patience truly make her an invaluable part of our team. Your recognition of her efforts means a lot to us. If you need any further assistance, please don't hesitate to reach out. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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Tyler Billings

September 17, 2024

5  out of  5
rating by Tyler Billings
"I highly recommend this office of State Farm! Bryan started my policy. Sarah kindly checks up on me which is appreciated! Thank you Sarah!!"
We responded:
"Tyler, thank you for your fantastic review! I'm glad to hear that Bryan got your policy started smoothly and that Sarah's follow-ups have been helpful. We appreciate your recommendation and are always here to assist with any future needs. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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Dave Aberle

September 12, 2024

5  out of  5
rating by Dave Aberle
"Parwinder was great to work with. I am a retired State Farm employee moving into Johnson County from out of state and seeking a new State Farm agency. Parwinder was very prompt, courteous, and very helpful in my very first dealings with her."
We responded:
"Dave, thank you for your wonderful review! I'm glad to hear that Parwinder was prompt, courteous, and helpful during your transition. We appreciate your trust in our agency and look forward to assisting you with any future needs. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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marianne pennington

September 9, 2024

5  out of  5
rating by marianne pennington
"Kayleigh at Mat K .State Farm office, is truly a wonder! She saved our family from a possible travesty due to a glitch in our insurance....she caught it and fixed! She knows her stuff and her clients! This is old time caring customer service in a new era unfortunately not so customer oriented. Never been so happy to pay for such great service at a very reasonable cost. 10 out of 10!"
We responded:
"Thank you, Marianne, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Kayleigh, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Vaston Parker

September 6, 2024

5  out of  5
rating by Vaston Parker
"Knowledgeable and had great service"
We responded:
"Thanks for the fantastic review, Vaston! I'm glad you found our service knowledgeable and satisfactory. If you need any further assistance, feel free to reach out. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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Stephen Bowman

September 6, 2024

5  out of  5
rating by Stephen Bowman
"Friendly service I appreciate the opportunity to also speak with someone personally. Lena made our transfer seamless. Thanks Matt for having a great team !!!!!"
We responded:
"Stephen, thank you for your kind words and the 5-star rating! I'm glad to hear that Lena made your transfer seamless and that you appreciate our friendly service. We strive to provide personal and efficient assistance. If you need anything else, feel free to reach out. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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Maddie Foster

September 6, 2024

5  out of  5
rating by Maddie Foster
"Bryan was awesome to work with! He helped me get better coverage than I had before and saved me money! Definitely recommend this office!!"
We responded:
"Maddie, thank you for your wonderful review! I'm glad Bryan was able to help you get better coverage and save money. We appreciate your recommendation and are always here for any future needs. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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kevin (s)

September 6, 2024

5  out of  5
rating by kevin (s)
"Thank You Parwinder for your great service."
We responded:
"Kevin, thank you for your kind words! I'm glad Parwinder provided you with great service. If you need any further assistance, feel free to reach out. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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DERICK TROXELL

September 6, 2024

5  out of  5
rating by DERICK TROXELL
"Spoke with Tonya about insurance. She was very helpful with information .I would highly recommend her."
We responded:
"Thank you, Derick, for your wonderful review! I'm glad to hear that Tonya was able to provide you with helpful information. We appreciate your recommendation and are here for any future insurance needs you may have. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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Kevin Johnson

September 6, 2024

5  out of  5
rating by Kevin Johnson
"I had a great experience working with Drew Johnson of Matt Kwiatkowski State Farm Team. Drew was patient friendly knowledgeable and took time with me to help me understand all my options and got me the answers i needed. I highly recommend working with Matt Kwiatkowski of State Farm with his fantastic iteam. Thank you for all your help Drew. You have a customer for life."
We responded:
"Kevin, thank you for your wonderful review! I'm glad to hear that Drew provided you with the patience, knowledge, and friendly service you needed. Our team is grateful for your recommendation and we're happy to have you as a lifelong customer. If you ever need further assistance, don't hesitate to reach out. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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Drew Johnson

August 26, 2024

5  out of  5
rating by Drew Johnson
"I recently started working with Matt’s team, I love how this team makes insurance easy to understand, customizable, and affordable for every person! There isn’t a situation they cannot help out with. Call Matt’s team for all of your insurance needs!"
We responded:
"Drew, thank you for your wonderful review. I'm glad our team could make your insurance experience easy to understand, customizable, and affordable. We appreciate your recommendation and are always here for any of your insurance needs. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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DL Fitz

August 20, 2024

5  out of  5
rating by DL Fitz
"Very wonderful woman up front ; they are always up on everything and are friendly and great people!!!!!"
We responded:
"Thank you for your kind review. I'm happy to know that our team has been friendly and attentive. We're grateful for your support and look forward to assisting you with any future needs. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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Lyndsie Hasty

July 31, 2024

5  out of  5
rating by Lyndsie Hasty
"Jonathan was super helpful when talking with me about my policies. He simplified the conversation for me and made it so much easier for me to understand. Would highly recommend working with him moving forward!"
We responded:
"Hey Lyndsie! I'm so glad Jonathan could simplify everything for you and make it easier to understand! Your recommendation means a lot to us. If you ever need anything else, we're here to help! - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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Morgan Kathryn

July 23, 2024

5  out of  5
rating by Morgan Kathryn
"I worked with Randy to get my apartment and collectibles insured. He was so kind and made the process so easy! Would recommend!"
We responded:
"Hey Morgan! Thanks for the awesome review! I'm so glad Randy could make the process of insuring your apartment and collectibles so easy and enjoyable. We really appreciate your recommendation! If you ever need anything else, feel free to reach out. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"
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Austin Owens

July 11, 2024

5  out of  5
rating by Austin Owens
"Worked with Haley on getting home insurance, excellent service"
We responded:
"Thank you for choosing our office for your home insurance needs, Austin! I'm glad to hear that Haley provided you with excellent service. We are grateful for your positive feedback and are here to assist you with any future insurance needs. - Matt Kwiatkowski - State Farm Insurance Agent, Franklin, IN"